A customer of ours came in the other day asking for a refund on something they purchased 3 years ago! Their reason: they're not happy with it. I'm all for trying to satisfy our customers and giving the best customer service possible but this was ridiculous. If it takes you 3 years to realize you're not happy with what you bought, it's more than just buyer's remorse, you've got other issues. Who would even have the nerve to go into a store and ask for a refund after 3 years?
Although, given the economic climate of the world today, maybe more people will start doing this. I'm going to Nordstrom tonight to return the shoes I bought 4 years ago cause I'm just not happy with them. You think they'll take them back?
Wednesday, December 3, 2008
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